Jillok Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Jillok, your trusted online gaming and sports betting destination built for Filipino players. This Privacy Policy explains how Jillok ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website at jillok.com, our mobile apps, and any related services.

By registering an account or continuing to use the Jillok platform, you agree to the practices described in this Jillok Privacy Policy. If you have questions, our support team is always ready to help — walang problema.

We believe transparency is a core part of trust. That's why this Jillok Privacy Policy is written in plain language — not buried in legalese. We want every Kabayan who joins Jillok to actually understand how their data is handled before they play.

2. What Data Jillok Collects

When you interact with Jillok, we may collect the following types of information:

Personal Identification Data

• Full legal name, date of birth, and gender
• Email address and mobile number
• Government-issued ID (for identity verification / KYC)
• Selfie or photo for account verification purposes
• Residential address (as required for licensed gaming operators)

Financial and Transaction Data

• GCash, Maya, or other e-wallet account details used for deposits and withdrawals
• BDO, BPI, UnionBank, or other bank account numbers used for InstaPay/PESONet transfers
• Visa or Mastercard details (processed securely through our payment partners)
• Transaction history, deposit amounts, withdrawal records, and wagering history

Technical and Device Data

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and session cookies
• Pages visited, time spent on pages, and click-through data

Communications Data

• Messages sent through our live chat and email support
• Feedback or complaints you submit via our contact forms

3. How Jillok Uses Your Information

Your data helps us run Jillok properly and give you the best possible gaming experience. Here's exactly how we use the information we collect:

• Account Management: To create and maintain your Jillok account, verify your identity, and process KYC requirements as mandated by PAGCOR licensing conditions.
• Payment Processing: To facilitate deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, bank transfers, and card payments securely.
• Security and Fraud Prevention: To monitor for suspicious activity, unauthorized access attempts, multi-accounting, and to protect both Jillok and our players from financial fraud.
• Customer Support: To respond to your inquiries, resolve disputes, and follow up on reports submitted through our support channels.
• Service Improvement: To analyze how players interact with Jillok so we can improve game performance, navigation, promotions, and overall platform quality.
• Promotions and Bonuses: To determine your eligibility for bonuses, cashback offers, refer-a-friend rewards, and seasonal promotions — only if you've opted in to receive marketing communications.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, tax reporting requirements, and any orders from Philippine regulatory authorities.

We process your data on the following legal grounds: performance of a contract (your Jillok account agreement), legitimate interests (fraud prevention and platform security), compliance with a legal obligation, and your explicit consent (for marketing communications).

4. Who We Share Your Data With

Jillok does not sell your personal information. Full stop. However, there are situations where we need to share certain data with trusted third parties in order to operate the platform:

• Payment Processors: We work with licensed payment service providers who handle transactions on our behalf. These partners are contractually required to protect your financial data and are prohibited from using it for any other purpose.
• Identity Verification Providers: KYC verification may be processed through third-party identity verification services. Only the minimum data required for verification is shared.
• Technology and Hosting Partners: Our platform infrastructure runs on secure servers managed by cloud providers who are bound by strict data processing agreements.
• Regulatory Authorities: We may be required by law to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies upon lawful request.
• Game Software Providers: Certain gameplay data may be shared with our game software partners (such as JILI Games) strictly for the purpose of maintaining game integrity and resolving disputes.

All third parties that process your data on behalf of Jillok are required to implement appropriate technical and organizational security measures. We do not share your data with advertisers, data brokers, or any party for commercial profiling purposes.

5. How Long We Keep Your Data

Jillok retains your personal information for as long as your account is active or as long as necessary to provide you with our services. After your account is closed, we may retain certain data for a limited period as required by Philippine law, particularly for:

• AML (Anti-Money Laundering) compliance records — typically 5 years after the account closure date
• Financial transaction records — retained as required by BIR and BSP regulations
• Identity verification documents — retained per PAGCOR licensing requirements

Once the applicable retention period expires, we will securely delete or anonymize your data so that it can no longer be linked back to you personally.

6. Cookies and Tracking Technologies

Jillok uses cookies and similar tracking technologies to improve your browsing experience, keep you logged in, and understand how players use our platform. Here's what we use:

• Essential Cookies: Required for the platform to function — these handle login sessions, security tokens, and basic navigation. You cannot opt out of these without losing access to your account.
• Performance Cookies: These help us understand which pages are most visited, how long users stay, and where errors occur — so we can fix things and improve the experience.
• Marketing Cookies: Used only if you've consented to receive personalized promotions from Jillok. You can withdraw this consent at any time by adjusting your cookie preferences.

You can control cookie settings through your browser. Note that disabling essential cookies may affect how Jillok works on your device.

7. Your Data Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Jillok:

• Right to Be Informed: To know what personal data we collect and how we process it — which is exactly what this Jillok Privacy Policy is for.
• Right to Access: You can request a copy of the personal information Jillok holds about you at any time.
• Right to Correct: If your information is inaccurate or outdated, you can request that we update it.
• Right to Erasure: You may request that we delete your personal data, subject to legal obligations that require us to retain certain records.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: In certain cases, you may request that we transfer your data to another organization in a structured, commonly used format.
• Right to Lodge a Complaint: If you believe Jillok has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at privacy@jillok.com. We will respond to all verified requests within 30 calendar days.

8. How We Protect Your Information

Jillok implements a range of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• TLS/SSL encryption on all data transmitted between your device and our servers
• Encrypted storage of sensitive data including financial account details and identity documents
• Multi-factor authentication (MFA) available for all registered accounts
• Regular security audits and vulnerability assessments by independent cybersecurity teams
• Strict internal access controls — only authorized Jillok staff can access personal data, and only on a need-to-know basis
• Incident response procedures in place in case of a data breach

Despite all these measures, no system connected to the internet can ever be 100% secure. We strongly encourage you to use a strong, unique password for your Jillok account and to enable two-factor authentication for an extra layer of protection.

9. No Services for Minors

Jillok is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 21, in line with PAGCOR minimum age requirements. If you are under the legal gambling age in the Philippines, please do not register or attempt to use our platform.

If we discover that a minor has somehow registered an account, we will immediately terminate the account and delete all associated data. If you believe a minor has accessed Jillok using false information, please report it to us right away at privacy@jillok.com.

10. Updates to This Privacy Policy

We may update this Jillok Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered Jillok members via email or an in-app notification if the changes significantly affect how we process their data
• Give you a reasonable period to review the changes before they take effect

We encourage you to review this Jillok Privacy Policy periodically so you stay informed about how we protect your information. Continued use of Jillok after a policy update takes effect means you accept the revised terms.

11. How to Contact Us

If you have any questions, concerns, or requests related to this Jillok Privacy Policy or the handling of your personal information, please don't hesitate to reach out:

• Email: privacy@jillok.com
• General Support: support@jillok.com
• Website: About Us

Our Data Protection Officer is responsible for overseeing compliance with this policy and the Data Privacy Act. Response times for privacy-related requests are typically within 5–10 business days, and no longer than 30 calendar days for formal data subject requests.