Jillok Terms and Conditions: Rules for Filipino Members

1 Introduction

Welcome to Jillok. These Terms and Conditions govern the relationship between Jillok and every person who registers an account, accesses the platform, or uses any service offered through jillok.com. References to "Jillok," "we," "us," or "our" mean the operating entity responsible for the platform. References to "you," "member," or "account holder" mean any registered or prospective user of Jillok services.

Jillok offers online gaming and sports entertainment to eligible adult players in the Philippines. Our services include, but are not limited to, casino games, live dealer tables, poker, bingo, JILI slots, football betting, and MMA markets. The availability of any specific product may change without prior notice.

These Terms apply to every transaction, session, promotion, and account interaction on the Jillok platform. They form a binding agreement between you and Jillok from the moment you register or use the site. Please read them in full, and do not continue if you do not agree to be bound by every clause.

2 Eligibility

Jillok services are strictly limited to eligible adults aged 18 years and above. By registering, you represent and confirm the following:

• You are at least 18 years of age at the time of registration and at all times you use the platform.
• You are accessing Jillok from a jurisdiction where online gaming is permitted under applicable local law.
• You are not accessing the platform on behalf of another person, and you will not allow a minor to use your account, device, or saved payment information.
• You are not currently subject to a self-exclusion order, gaming ban, or any restriction that prevents your participation.
• You have the legal capacity to enter into binding agreements under Philippine law or the laws of your applicable jurisdiction.

Jillok reserves the right to request proof of age and identity at any time. If satisfactory verification cannot be provided, the account and any pending transactions may be suspended pending investigation or permanently closed. It is your responsibility to confirm that gaming is lawful in your specific location before registering.

3 Account Registration

Each eligible person may hold only one registered account on Jillok. Creating multiple accounts, whether under the same name, different names, shared devices, or shared payment methods, is prohibited and may result in permanent closure of all associated accounts and the forfeiture of any balance held within them.

Accurate Information

All information provided during registration must be accurate, complete, and up to date. This includes your full legal name, date of birth, contact information, and any additional details requested during the verification process. Providing false or misleading information is a serious breach of these Terms.

Account Verification

Jillok may require documentation to verify your identity, address, age, and payment method at any stage of your membership. Documents that may be requested include a valid government-issued photo ID such as a Philippine passport or national ID, a recent utility bill or bank statement as proof of address, or payment account verification. Failure to provide satisfactory documents within the requested timeframe may delay or prevent transactions and may lead to account review.

4 Account Security

You are solely responsible for maintaining the security of your Jillok login credentials, including your username, password, and any one-time authentication codes sent to your registered contact details. Jillok will never ask for your full password during a support interaction.

• Use a unique, strong password that you do not use on any other platform or service.
• Do not share your login details with any other person, including family members or friends.
• Log out completely when using a shared or public device to access Jillok.
• Contact Jillok support immediately if you suspect unauthorised access to your account.
• Do not respond to unsolicited messages requesting your login credentials, password reset codes, or payment information.

Jillok is not liable for losses arising from your failure to protect account credentials. All activity conducted through your login credentials will be treated as your own, unless you have promptly reported a security breach through the appropriate support channel with sufficient evidence that unauthorised access occurred.

5 Deposits and Payments

All Jillok accounts for eligible members in the Philippines hold balances and process eligible transactions in Philippine pesos (₱). Supported payment methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard bank cards. Available methods, minimum and maximum transaction limits, and processing requirements may change and are subject to the live information shown inside your Jillok account cashier.

Member Payment Obligations

• Only deposit funds using a payment method registered in your own name. Jillok does not accept deposits from accounts belonging to another person.
• Do not use funds obtained through illegal means, credit intended for other purposes, or money that should be reserved for essential living expenses.
• Deposits made in error are subject to Jillok review and may not be automatically reversed. Contact support with full transaction details as soon as possible.
• Minimum deposit amounts are displayed in the cashier and may vary by payment method or account status.

6 Withdrawals

Eligible members may request a withdrawal of available, unencumbered balance through the Jillok cashier. Withdrawals are subject to identity verification, account review, and any applicable bonus conditions attached to deposited or awarded funds. Jillok reserves the right to apply reasonable processing checks before releasing any withdrawal.

• Withdrawals can only be sent to a payment account verified as belonging to the registered account holder.
• Processing times vary by payment method and account verification status. Do not submit duplicate withdrawal requests while a prior request is pending.
• Jillok may withhold a withdrawal pending investigation if there is a reasonable basis to suspect account misuse, identity irregularities, or suspected fraud.
• Winnings derived from a bonus may be subject to additional wagering or withdrawal conditions. Review the specific promotion terms before claiming any offer.

7 Gaming Rules

Each game and market available on Jillok is governed by its own specific rules, which take precedence over general descriptions. It is the member's responsibility to read and understand the applicable rules before placing any wager or bet. Jillok does not accept responsibility for losses arising from a member's misunderstanding of game rules.

• Accepted bets and confirmed wagers cannot be cancelled or modified once the relevant action has commenced, unless a technical error has demonstrably occurred.
• Jillok reserves the right to void bets if a technical malfunction, data feed error, software fault, or human error affects the integrity of a result.
• Winnings from voided bets will be returned as a stake refund to the relevant account balance.
• Jillok may impose individual or table limits on bets and wagers at any time.
• Any attempt to exploit software errors, use prohibited tools, coordinate advantage play, or manipulate game systems will result in immediate account action.

8 Promotions and Bonuses

Jillok may make promotional offers, bonuses, rebates, cashback arrangements, and refer-a-friend rewards available to eligible members from time to time. Each promotion is subject to its own specific terms, including wagering requirements, eligible games, time limits, and withdrawal conditions. Members must read the specific promotion terms before claiming or using any offer.

• Promotions are generally limited to one per household, IP address, device, or shared payment method unless stated otherwise.
• Jillok reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice where possible.
• Bonus funds may be non-withdrawable and are intended to extend play rather than provide guaranteed withdrawable value.
• Suspected abuse of a promotion, including the use of multiple accounts or coordinated betting to fulfil wagering requirements without genuine play intent, may result in forfeiture of the bonus and associated winnings.

9 Prohibited Conduct

The following conduct is strictly prohibited on the Jillok platform and may result in account suspension, permanent closure, forfeiture of funds, and reporting to relevant authorities where legally required:

• Registering or using an account on behalf of a minor or allowing a minor to access your account or funds.
• Providing false personal information, using a false identity, or impersonating another person.
• Creating more than one account for any purpose.
• Using automated software, bots, scripts, or any mechanical, electronic, or other means to place bets or access the platform in an automated manner.
• Exploiting technical glitches, errors, or software vulnerabilities for financial gain.
• Colluding with other players to manipulate game outcomes or exploit any promotional condition.
• Engaging in any form of match-fixing, insider trading on sports markets, or actions designed to compromise the integrity of a result.
• Depositing or attempting to deposit funds obtained through illegal activity, fraud, or misrepresentation.
• Harassment, abuse, or threatening behaviour toward any Jillok staff, support representative, or other member.

10 Account Suspension and Closure

Jillok reserves the right to restrict, suspend, or permanently close an account at its reasonable discretion. Circumstances that may lead to such action include, but are not limited to, a breach of these Terms, failure to complete required verification, suspected fraudulent activity, prohibited conduct as described in Section 9, or where applicable regulations require action.

Where an account is closed due to a member breach, any remaining balance may be forfeited depending on the severity and nature of the breach. Where closure is initiated by Jillok for reasons unrelated to member conduct, any available verified balance will be returned to the account holder through their verified payment method.

Members who wish to voluntarily close their account should contact Jillok support directly. Voluntary closure requests will be processed in accordance with responsible gaming provisions and current account review procedures.

11 Responsible Gaming

Jillok takes responsible gaming seriously. We encourage all members to treat gaming as a form of entertainment and to set clear limits before participating in any game or betting market. Gaming should never be used as a method to generate income, recover previous losses, or manage financial pressure.

• Set a fixed entertainment budget and stop playing when that amount is reached, regardless of the outcome.
• Use available account controls including deposit limits, session time reminders, cooling-off periods, and self-exclusion where needed.
• Never borrow money, use household funds, or delay essential payments in order to fund a gaming session.
• If gaming causes stress, conflict, financial harm, or loss of control, use self-exclusion and seek appropriate support immediately.

Jillok provides responsible gaming tools and informational resources at jillok.com/responsible-gaming. Members who believe they may have a gambling problem are strongly encouraged to use these resources and consider self-exclusion. Jillok also cooperates with legitimate responsible gaming organisations where applicable.

12 Intellectual Property

All content, branding, logos, graphics, software, game assets, and written material on the Jillok platform are the intellectual property of Jillok or its licensed content providers. Nothing in these Terms transfers any intellectual property rights to a member.

Members are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Jillok platform for personal, non-commercial entertainment purposes only. Any reproduction, distribution, copying, modification, or commercial use of Jillok content without express written permission is prohibited and may constitute a legal violation.

13 Limitation of Liability

To the fullest extent permitted by applicable law, Jillok is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform or any service, including but not limited to loss of data, loss of profits, gaming losses, service interruptions, or technical failures.

Jillok does not guarantee that the platform will be available continuously, free of errors, or free of third-party interference. Scheduled and unscheduled maintenance periods may affect access. Jillok will make reasonable efforts to restore service promptly but accepts no liability for losses directly arising from an interruption.

Nothing in this clause limits Jillok's liability for fraud, gross negligence, death, or personal injury caused by our direct actions, to the extent such limitations are not permitted by Philippine law or other applicable law.

14 Privacy

Jillok collects, uses, stores, and protects personal information in accordance with our Privacy Policy, available at jillok.com/privacy-policy. By registering and using the platform, you consent to the collection and processing of your personal information as described in that document.

Personal information is used to operate your account, verify your identity, process transactions, prevent fraud, provide support, meet legal obligations, and communicate relevant information about your account. Jillok does not sell personal information to third parties for commercial marketing purposes without member consent.

15 Changes to These Terms

Jillok reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will be communicated through the platform, via registered email address, or through a notice displayed prominently on the Jillok website. The effective date shown at the top of this document will be updated whenever material changes are made.

Continued use of the Jillok platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with an updated version, you must stop using the platform and contact support to request account closure. It is your responsibility to check these Terms regularly for updates.

16 Governing Law and Disputes

These Terms and Conditions are governed by applicable law in the jurisdiction where Jillok is licensed and operated. For members accessing the platform from the Philippines, disputes should first be submitted to Jillok's internal support and review process. Jillok will aim to resolve genuine disputes within a reasonable timeframe.

If an internal resolution cannot be reached, the dispute may be referred to the relevant regulatory authority under whose licence Jillok operates, in accordance with applicable complaints procedures. Members retain any legal rights available to them under Philippine consumer protection law that cannot be excluded by contract.

17 Contact and Support

If you have a question about these Terms and Conditions, your account, a transaction, a game outcome, or a responsible gaming concern, contact Jillok member support through the official platform. Jillok support is available to eligible registered members.

• Email: support@jillok.com
• Platform support: Log in to your Jillok account and access the Help section.
• Responsible gaming queries: Visit jillok.com/responsible-gaming
• Privacy concerns: Visit jillok.com/privacy-policy

When contacting support, provide your registered account name and any relevant reference numbers to help us resolve your concern efficiently. Support staff will never request your complete password or full payment card number. If someone claiming to represent Jillok asks for these details, do not provide them and report the contact immediately.